Building Smart Cities in Urban U.S.A
Cities Implementing IBM watsonx and NeuralSeek to Increase Security and Protect Residents Privacy
A South-Central region city with a population exceeding 990,000 residents wanted to take intentional steps to become a smart city by implementing technology to address the challenges inherent in managing a large and growing urban population. The city aimed to enhance the efficiency of public services, optimize urban planning and infrastructure management, attract economic growth, manage traffic effectively, ensure public safety, promote resource efficiency, improve the overall quality of life for residents, foster innovation and competitiveness, and contribute to environmental sustainability. Recognizing the need for a technological leap, the city upgraded its virtual agent to IBM WatsonX with NeuralSeek, implemented on the city website. This transformation leveraged live data and embraced smart city initiatives to navigate the complexities associated with its substantial population, enhancing governance, economic vitality, and residents’ quality of life.
Safety in Synergy: Merging and Verifying City Department Data Efficiently with Technology
The old chat bot had all the data compartmentalized by different departments, the city had multiple virtual agents to maintain and because the departments data was silos the bot provided conflicting information, highlighting the importance of a coordinated and integrated approach to ensure uniform and accurate responses across various city services.
Commencing with the animal shelter department, the city promptly integrated fragmented data silos, leveraging IBM watsonx alongside NeuralSeek’s embedded analytics to scale its smart city initiative. In a matter of weeks, this innovative approach not only facilitated the seamless expansion of the virtual agent solution across various departments but also ensured residents received accurate, up-to-date information. By consolidating diverse chat bots into a singular virtual agent, the city not only resolved data discrepancies caused by departmental silos but also streamlined communication, providing citizens with a reliable source for inquiries spanning multiple city departments.
Implementing a live agent on the city website enhances public safety by providing real-time emergency updates, facilitating quick response to residents’ queries, and enabling tailored communication during crises. This dynamic tool fosters community engagement, optimizes resource allocation, and serves as a proactive mechanism for public safety campaigns, contributing to an informed, connected, and secure urban environment.
If the Solution Does Not Prioritize Privacy it is not Smart
One of the cornerstones of the initiative was ensuring the security and privacy of citizens while providing relevant information to residents and visitors. Leveraging IBM watsonx with NeuralSeek settings, protection and privacy was maintained. This commitment to security was the key metric in the overall success of the project. It built trust among residents, creating a secure and private digital environment for the city and its citizens.
Call outs
- Prioritizing privacy in successful smart city solutions, exemplified by the commitment to citizens’ security through IBM WatsonX with NeuralSeek settings.
- Real-time updates, swift responses to resident queries, and tailored crisis communication, showcasing the practical benefits of smart city technology.
- Emphasizing integrated data from multiple departments for accurate, efficient city responses.